DocCom Helps Remediate Learners' Communication Skills (May 2017)
A number of DocCom subscribers use the communication skills modules to remediate learners. We've heard from medical schools and residency
programs that faculty are using modules to help learners improve their communication skills.
DocCom Editor Christof Daetwyler, MD was able to predict which students would need remediation. Using DocCom Module 6 Empathy understanding test scores (ComprehensionScorer), Christof was able to identify a student who would need remediation based on his low score of 63 percent.
The Cumulative Scores image to the right is a new DocCom grading feature highlighting multiple choice and essay question scores and ComprehensionScorer (video) results, as well as the amount of time learners spent on webpages. Faculty can drill down to identify students' scores by module. Scores are color coded (green and blue for high scores, yellow for mid scores and red for low scores) to help faculty immediately recognize learners who need help.
Here are testimonials
from subscribers about using DocCom for learners' remediation:
"In addition to their normal studying, two students, who were struggling with communication skills, used DocCom and...they both passed Step 2 CS."
Laurie Broutman, MD, FACP; Assistant Professor of Medicine, Course Director, Patient Safety, Department of Medical Education, Innovation and Humanities; Chicago Medical School
"I used DocCom to remediate one of my residents who was in real trouble because of his poor doctor-patient relationships. It made a great difference. I think DocCom may have saved his career."
Richard Paluzzi; Internal Medicine Residency Director, Philadelphia
"We use DocCom in all three years, as part of our required curriculum, and have used it for resident remediation as well."
Bob Arnold; Professor of Medicine, Leo H Criep Chair in Patient Care; University of Pittsburgh Section of Palliative Care
Subscriber’s Innovative Use of DocCom (Apr 2016)
Teaching learners can be a challenge, but Elizabeth Hengstebeck, DO, at Alabama College of Osteopathic Medicine has discovered an ideal technique. As Chair and Associate Professor of Family Medicine, Elizabeth subscribes to DocCom, an on-line communication skills learning system, for the first and second year students in her doctoring course. As a flipped classroom format, DocCom’s 42 modules with over 400 videos provides content for students to learn any time anywhere.
In small groups back in the classroom, learners discuss the concepts they studied and the application. “To increase engagement,” explains Elizabeth, “and inspire active learners, I decided to host a video contest based on several of the DocCom modules including Module 13, Responding to Strong Emotions.” Each group member played a role in the video from scriptwriter to producer to actors.
The five to eight minute videos were screened in front of the students and the faculty, who voted on the best video to receive the “OSCEr,” an event mimicking the famous red carpet evening in Hollywood. And the winner is….
“I was able to create a memorable experience,” concludes Elizabeth, “that I believe will help the students in clinical situations where they have to respond to strong emotions.” The school solicited feedback from the students at the end of the course.
“I loved the DocCom group assignment.”
“The video project was very beneficial and I loved participating in this project.”
“It was very memorable and a ton of fun.”
Dennis Novack’s Article is Recipient of ABIM Foundation’s Top Articles in Medical Professionalism (Apr 2016)
DocCom Editor and Project Director Dennis Novack’s co-authored article "How Do Medical Schools Identify and Remediate Professionalism Lapses in Medical Students? A Study of U.S. and Canadian Medical Schools" received the ABIM Foundation’s sixth annual John A. Benson Jr., MD Professionalism Article Prize. Dr. Novack is Associate Dean of Medical Education at Drexel University College of Medicine and one of the founders of DocCom, an on-line communication skills learning system for medical schools, residency and physician assistant programs, and hospitals.
His co-authors included Deborah Ziring, MD; Deborah Danoff, MD; Suely Grosseman, MD, PhD; Debra Langer, MPA; Amanda Esposito, MS; Mian Kouresch Jan, MD; and Steven Rosenzweig, MD.
The article published was published in the July 2015 edition of Academic Medicine.
DocCom Editors Win Prestigious Award (Mar 2016)
DocCom Editors Christof Daetwyler, MD, and Dennis Novack, MD, at Drexel University College of Medicine received the Wharton-QS Stars Awards 2015: Reimagine Education. The global competition received submissions from 520 universities and enterprises from 50 countries with 22 awards judged by a panel of 40 international experts in higher education. Christof and Dennis received the first place Life Sciences Award and the second place e-Learning Award for WebRolePlay – a peer-based online framework for the structured learning, practice and assessment of interpersonal skills.
DocCom’s Innovative Tool to Help Recognize Opportunities for Empathic Comments (Feb 2016)
DocCom Module 6, Build a Relationship, has a new segment to help learners make empathic comments at appropriate times. As the video progresses with the patient telling the clinician her issues, the viewer can click on the bar to indicate a missed opportunity for an empathic comment. At the end of the video, the module reveals the segments when empathic comments could have been made. The learner can submit the “test” to the faculty. Learners can watch the video over and over to perfect empathic responses at the appropriate time.
Pharmacy Education Publishes Study Using DocCom (Feb 2016)
DocCom Japan was credited with increasing the communication skill scores of nearly 500 pharmacy students at Meijo University in Nagoya Japan. The January issue of Pharmacy Education details the study that used two DocCom modules as an effective tool to help students obtain knowledge and learn communication skills.
Two DocCom Institutional Subscribers in the Top 10 Patients’ Ranking (Feb 2016)
Vitals Patients’ Choice award named top physicians in the nation and recognized the top medical schools, which the winners attended. Two DocCom institutional subscribers are in the top seven including Ohio State University, which has been a DocCom subscriber since 2008, and Drexel University College of Medicine, which launched DocCom in 2005, along with the Academy of Communication in Healthcare. Congratulations to our two subscribers for this important award from patients!
Value of Communication (Oct 2015)
With the advent of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), the patient satisfaction surveys sponsored by Centers for Medicare and Medicaid Services (CMS), clinicians’ communication skills have become increasingly important. Now CMS pays hospitals for their high scores or withholds money for low scores. Two of the HCAHPS dimensions rate communication.
Evidence-based research demonstrates that high-quality communication improves patient and professional satisfaction and medical outcomes, and decreases malpractice claims. Recent HCAHPS analysis indicates that communication dimensions drive overall HCAHPS scores.